Common Mistakes Businesses Make When Deploying AI Chatbots

Common Mistakes Businesses Make When Deploying AI Chatbots
B2B AI chatbot installations have reached epidemic proportions. When done right, it's a noble goal: qualify leads immediately, reduce friction, and accelerate conversion. But time and again, most efforts come up short. Rather than engage highly qualified buyers, they discourage them, or worse, chase them away.

Below are the most typical errors businesses commit when introducing AI chatbot, and how to do it right amid an AI-first culture of shopping.

Error 1: Virtual Receptionist Implementation through Chatbots

There are far too many of those automation reception desks that do nothing but collect emails or re-direct enquiries without providing tangible value. That would have been accepted when browsers were browsing aimlessly. Sellers have to engage buyers that are far more astute nowadays.

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